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Online Privacy Policy

Toshiba Electronics Europe GmbH ("Toshiba") recognizes and appreciates the importance of responsible use of information collected on ("Website") and takes its obligations under the relevant Data Protection Acts (particularly the German Bun-desdatenschutzgesetz and the German Telemediengesetz) seriously. Toshiba will respect your legal rights regarding access to, correction and deletion of your personal information at all times. If you have objections to this Privacy Policy, you should immediately discontinue use of this website and the services enabled by this website and follow the procedure de-scribed in the section entitled "Updating your personal information and privacy preferences."

All data collected and used by Toshiba on this Website is governed by this online privacy policy ("Privacy policy") as amended from time to time. Hence, all "personal information" which is defined as any information that identifies or can be used to identify the person to whom such information pertains, that Toshiba collects and maintains, will be subject to this Privacy Policy as amended from time to time.

This Privacy Policy does not apply to such websites, products and services that do not display or link to this Privacy Policy or that have their own privacy statements. In such cases, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that website.
This Privacy Policy does not govern privacy practices associated with offline activities, web-sites other than this Website or products and services not available or enabled via this Website. To the extent that any terms of this Privacy Policy conflict with the terms and conditions of an existing written (including electronic) agreement between you and Toshiba regarding the use of this Website or specific products and services (including product- and service-specific licenses, terms of use, or privacy disclosures), the terms of such agreement shall prevail.

Entity collecting personal information

Personal information on this Website is collected on behalf of Toshiba Electronics Europe GmbH, who is responsible for this Website. Toshiba's address is Hansaallee 181, 40549 Düsseldorf, Germany. Toshiba’s telephone number is: + 49 211 5296 0. Toshiba's fax number is: + 49 211 5296 400.

Updating your personal information

You have the right to access, correct and delete inaccuracies in your personal information at any time by contacting the Toshiba Privacy Officer at:

Toshiba Electronics Europe GmbH
Data Protection Officer
Mr. Christian Mommers
c/o intersoft consulting services AG
Pempelforter Straße 47
40211 Düsseldorf

Telephone: +49 (0) 211 / 860 41 335

Please include your name, address, and/or e-mail address contacting us.

Collection of personal information

Toshiba collects your information in order to record, support and facilitate your use of this Website and to prevent unlawful use. There are certain areas of the Website where you are asked to provide us with personal information about yourself, such as when registering your details and products purchased, requesting a brochure or registering for a newsletter. When personal information is requested, visitors are given a choice as to whether they would prefer to opt-out and for instance not receive any mailings from Toshiba. However, if you do not provide the registration information that we ask you to provide, you might not be able to en-gage in some of the Website services such as for instance support services. Similarly, if you choose to delete your registration information (pursuant to the mechanism set forth in "Up-dating your personal information") you may no longer be able to engage in some of the services offered on this Website.

When you use this Website, Toshiba may also collect certain information about your computer to facilitate, evaluate and verify your use of the Website and the provided services. Toshiba may log the following environmental variables: browser type, operating system, CPU speed, referring or exit webpages, click patterns, Session ID (a unique identifier assigned to the browser in connection to the Website) and the Internet Protocol (IP) address of your computer. Toshiba only uses such information to measure traffic patterns on the Website and usage of the services provided thereon. We do not match such information with personal information held about you by Toshiba unless we have your consent, except as otherwise described in this Privacy Policy.

By using this Website you agree and acknowledge that your personal information collected through the Website or in connection with the services provided thereon may be transferred across national boundaries and collected, stored or processed by trusted agents of Toshiba such as web hosting providers, mail and email service providers and web analytic providers, to help facilitate Toshiba in providing certain functions of the Website. This does also apply to trusted third parties who are bound by contract not to use your personal information for their own purposes or provide it to any third parties.

In order to reduce errors in our database, authenticate our users, prevent fraud and prevent abuse of this Website and the services provided thereon, we may on occasion supplement or correct the personal information you submit to us and your Internet Protocol (IP) address with information in our other databases or information from third-party sources.

Toshiba may also collect information about the use of the Website, such as the number of downloads and types of services used. This information is generally collected in aggregate form, without identifying any user individually, although IP address and Session ID in relation to downloads may be tracked as part of Toshiba’s review and fraud prevention efforts.

Toshiba may also use aggregate, non-identifying statistical data for improving the Website and the services in order to provide more relevant experiences to the users and for statisti-cal analysis.

Certain services may require you to use the most current version of such service or are of-fered in conjunction with other services, which you may or may not have already downloaded. Toshiba may automatically check to determine if you are using the most current version or possess the required other services and through e-mail messages, pop-up boxes or similar mechanisms inform you, if you need to upgrade, in order to use the service you have requested. During this process, an IP address identifying your computer and the product and service version may be sent to a web server, but system profile information is not transmit-ted nor are cookies used to store information.

Protection of your personal information

Except in the particular circumstances described in this Privacy Policy, Toshiba will not provide your personal information to other companies or organizations without your explicit consent. However, Toshiba may divulge your personal information when required by law, regulation, or litigation.

Your personal information collected on this Website resides on secure servers that only selected Toshiba personnel and contractors have access to via password.

Please note that any information you post to a guestbook, public bulletin board, blog or chat room which may be offered by Toshiba on this Website as an additional service, is available to all persons accessing that location, and your e-mail address and other personal information or content you might upload may also be publicly posted on such sites. The information you share, including your email address, would then be available to all persons accessing such community sites and such information may be read, collected or used by others for any purpose, including sending you unsolicited messages. Toshiba is not responsible for any information you elect to publicly submit on the Website or the use of such information by third parties.

Tracking, use of cookies, Adobe analytics, web beacons and similar devices

In order to improve the Website and the services provided thereon and to provide more convenient, relevant experiences to our customers, we and our agents may use "cookies", "web beacons" and similar devices to track your activities, e.g. the analytics service Adobe Analytics provided by Adobe Systems Software Ireland Ltd. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables Toshiba to record your passwords and preferences. It cannot be executed as code or deliver viruses. A web beacon is a small transparent .gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. A similar device may be used that may send data to a server when a set of user-initiated events occur such as for instance when the "Add to Cart" button is clicked. This device is similar to a cookie in that it tracks your visit and the data can only be read by the server that receives the data. It is different than a cookie in that it is not browser-based, may not function as an identification card and does not store any data on your computer.

While Toshiba uses cookies and similar devices to track your use of the Website and the services provided thereon and web servers automatically log the IP/Internet address of your computer, Toshiba does not generally use this information to identify you personally. Exceptions to this are noted in this Privacy Policy. If you expressly provide consent for the Website and/or services provided thereon to "remember" the unique identifier that you select when you register for various activities on the Website or service, that unique identifier will be stored as a persistent cookie on your computer and that unique identifier will be linked to your registration information. As a result, your navigation path around the Website and the services provided thereon will be tracked in identifiable form.  Most browsers are initially set to accept cookies, and most services that include similar devices are typically initially activated to collect data. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies or similar devices will probably not be able to access those pages or the related products and/or services.) Information about non-cookie tracking devices and their features, including disabling options, are contained in the information materials provided with such services or on website pages relating to such services.

We use Google AdWords Remarketing to advertise Toshiba across the internet, in particular Google Display Network. AdWords remarketing will display ads to you based on what parts of the Toshiba website you visited by placing a cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is used to indicate to other websites that “This person visited a particular page, so show them ads relating to that page.”
Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from Toshiba you can opt out in several ways:

  • Opt out of Google’s use of cookies by visiting Ads Settings.
  • Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Personal Data collected: Cookie and Usage Data.

Adobe Analytics

We use Adobe Analytics to collect information about how people use this site. We do this to make sure it is meeting user’s needs and to understand how we could do things better. Adobe Analytics store information about what pages you visit, how long you are on the site, how you got here and what you click on.

The following cookies are set by Adobe Analytics :

‐ s_cc

‐ s_fid

‐ s_vi

‐ s_sq

Turn off anonymous Adobe Analytics cookies:

Privacy Complaints

Toshiba takes its users' privacy concerns seriously. If you believe that Toshiba has not com-plied with this Privacy Policy with respect to your personal information, you may write to the Toshiba Privacy Officer named above under "Updating your personal information".

In your letter, please describe in as much detail as possible the ways in which you believe that the Privacy Policy has not been complied with. We will investigate your complaint immediately and will update your personal information and privacy preferences in Toshiba's records with the latest preference in a timely and accurate manner.


You also have a right to correct, block or delete this data. For inquiries, please contact the Toshiba Privacy Officer named above.

Also, please note that Toshiba is not responsible for the content or privacy practices of third-party websites to which this Website, the services provided thereon or any other Toshiba website may link. You should review the privacy policy of such websites before using such sites.

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·Before creating and producing designs and using, customers must also refer to and comply with the latest versions of all relevant TOSHIBA information and the instructions for the application that Product will be used with or for.