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FAQs of Storage Products

The FAQs below contain answers to the most common questions regarding Toshiba HDD. If you would like to find information about Toshiba Consumer Storage Solutions such as external HDD, please check the global portal page and select the region to find the regional web page for such products.

Toshiba Electronic Devices and Storage Corporation and its affiliates are hereinafter referred to as “Toshiba” in this page. Some pages and/or documents may include the name "Toshiba Corporation", please acknowledge that we will change those names timely and appropriately.

  • Will the data on my SSD, SSHD and/or HDD be available after repair? Does Toshiba provide data recovery?

    Toshiba Corporation Storage & Electronic Devices Solutions Company does not provide any data recovery service, and your data will not be available after repair.

    As for the repair process for Toshiba's SSD, SSHD, and/or HDD, please refer to the pages of "Warranty Support" and "FAQ". Where Toshiba handles the repair process for direct customers, Toshiba's policy is to fully respect the confidentiality of your data. Therefore all data on any of drives will be rendered inaccessible as a result of the repair process. This serves to prevent misuse any of the data stored on your drive.

    If you are in urgent need of the data on your defective drive, please contact specialized data recovery companies.

The FAQs below contain answers to the most common questions regarding Toshiba HDD. If you would like to find information about Toshiba Consumer Storage Solutions such as external HDD, please check the global portal page and select the region to find the regional web page for such products.

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