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SSD Warranty & Support United States

Toshiba Memory America, Inc. (TMA)

Warranty Return

This site is for U.S. customers of Toshiba Memory America, Inc. (TMA) only and that purchased their Solid State drives directly from TMA U.S..

If you are not located in the U.S. and purchased your Solid State drive from another Toshiba region you must contact your local Toshiba office.

Those U.S. customers or businesses that did not purchase their Solid State drives directly from TMA must return the Solid State drives to the place of purchase.  They are not eligible for warranty support in the U.S.

To check the warranty of a Solid State drive or to obtain an RMA online or to check the status of an existing RMA.

Toshiba Memory America, Inc. individual customers (end user)

There are several possible paths to follow to obtain the Warranty Support you need.

Please review the options below and choose the one that best describes your current situation.

  • If you are not sure that the Solid State drive is defective or you are in need of Technical Support to help determine the problem with the drive please go to – tma_ssd_techhelp@taec.toshiba.com or phone 1-855-898-1905 option #2 or go here.
  • If you purchased an internal / external Solid State drive from a retail store please contact the retailer you purchased the drive from.
  • If the Toshiba Solid State Drive came installed as a component within another device (such as but not limited to - a PC, Laptop, Server, etc.) then it must be returned to the manufacturer of the device.

    Your warranty is with the device manufacturer and not directly with Toshiba.


To check the warranty status of your drive, obtain an RMA # online or check the status of an existing RMA# please go here.

If the choices above do not adequately describe your current situation or if you are still unsure of how to proceed please contact the Warranty Service Center at  tma_ssd_warranty@taec.toshiba.com or phone  1-855-898-1905 option #1.

Warranty Information

Find out the details about your product's warranty.
Limited Warranty Guide

Product Warranty Period Chart

Product Returns

If you own a Solid State Drive and are in need of an RMA, please submit your request utilizing the online RMA login. Optionally, an RMA can be requested by calling our Return Material Authorization (RMA) center at 1-855-898-1905 option #1. Available Monday-Friday (excluding holidays) 6 a.m. to 3 p.m. PST. Please read the Warranty Return Procedure for detailed information prior to submitting an online RMA.

Get RMA
Check Warranty

Contacts

If you have any queries, click one of these links:

Technical queries
Queries about purchasing, sampling and IC reliability
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·Before creating and producing designs and using, customers must also refer to and comply with the latest versions of all relevant TOSHIBA information and the instructions for the application that Product will be used with or for.