This site is for U.S. customers of Toshiba America Electronic Corporation (TAEC) only and that purchased their drives directly from TAEC U.S..
If you are not located in the U.S. and purchased yourdrive from another Toshiba region you must contact your local Toshiba office.
Those U.S. customers or businesses that did not purchase their drives directly from TAEC must return the drives to the place of purchase. They are not eligible for warranty support in the U.S.
To check the warranty of a drive or to obtain an RMA online or to check the status of an existing RMA.
There are several possible paths to follow to obtain the Warranty Support you need.
Please review the options below and choose the one that best describes your current situation.
To check the warranty status of your drive, obtain an RMA # online or check the status of an existing RMA# please go here.
If the choices above do not adequately describe your current situation or if you are still unsure of how to proceed please contact the Warranty Service Center at Taec_spbu_wty@taec.toshiba.com or phone 877-689-4899 option #1.
The Replacement Program ensures that in the unlikely event of a product defect, Toshiba will replace that product within five to ten (5-10) business days. Certain restrictions apply.
If you own storage product and are in need of an RMA, please submit your request utilizing the online RMA login. Optionally, an RMA can be requested by calling our Return Material Authorization (RMA) center at 1-877-689-4899 option #1. Available Monday-Friday (excluding holidays) 6 a.m. to 3 p.m. PST. Please read the Warranty Return Procedure for detailed information prior to submitting an online RMA.