Contact us

A new window will open A new window will open

Online Data Protection Declaration

Version dated February 20th, 2018

Toshiba Electronics Europe GmbH ("Toshiba") recognizes how important it is to you that your personal data be carefully protected. We therefore take protection of your personal data very seriously. We provide you with information here pertaining to the collection of personal information when using this website.

To Russian citizens:

We respect the privacy and security of your personal data wherever we provide our services and products. Therefore, through technical and organizational measures, we have ensured that personal data of Russian citizens will not be stored, used and forwarded outside of the Russian territory. As a consequence, we are regrettably not able to offer all of the Website services (such as newsletters, for example) to Russian citizens.

Toshiba is committed to ensuring responsible use of information collected on ("Website") and meets its obligations under the relevant Data Protection Acts (particularly the German Bundesdatenschutzgesetz, the German Telemediengesetz, and the European Data Protection Regulations). Toshiba will respect your legal rights regarding access to, correction and deletion of your personal information at all times. If you have objections to this Privacy Policy, you should immediately discontinue use of this website and the services enabled by this website and follow the procedure described in the section entitled "Updating your personal information".

All data collected and used by Toshiba on this Website is governed by this online privacy policy ("Privacy policy") as amended from time to time. All "personal information", which is defined as any information that identifies or can be used to identify the person to whom such information pertains, that Toshiba collects and maintains, will be subject to this Privacy Policy as amended from time to time.

This Privacy Policy does not apply to such websites, products and services that do not display or link to this Privacy Policy or that have their own privacy statements. In such cases, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that website.

This Privacy Policy does not govern privacy practices associated with offline activities, web-sites other than this Website or products and services not available or enabled via this Website. To the extent that any terms of this Privacy Policy conflict with the terms and conditions of an existing written (including electronic) agreement between you and Toshiba regarding the use of this Website or specific products and services (including product- and service-specific licenses, terms of use, or privacy disclosures), the terms of such agreement shall prevail.

Entity collecting personal information (responsible entity)

Personal information on this Website is collected on behalf of Toshiba Electronics Europe GmbH, who is responsible for this Website. Toshiba's address is: Hansaallee 181, 40549 Düsseldorf, Germany. Toshiba’s telephone number is: +49 211 5296 0. Toshiba’s fax number is: +49 211 5296 400.

Contact form

You have the possibility to contact us via our e-mail address or via the contact form provided on the Website. For the processing we need your title, first name and surname, your e-mail address and your message text. The other information requested enables us to improve the handling and preparation of your contacting. The communication of the data you provide in this context is expressly on a voluntary basis and with your consent. The personal data transmitted to us will only be used for the purpose for which you provide us with it when contacting us. The data will not be used for other purposes without your express consent. You can revoke your consent at any time for the future.

Updating your personal information

You have the right to access, correct and delete inaccuracies in your personal information at any time. You can do this by contacting the Toshiba Data Protection Officer at:

Toshiba Electronics Europe GmbH
Data Protection Officer
Mr. Christian Mommers
c/o intersoft consulting services AG
Pempelforter Straße 47
40211 Düsseldorf

Telephone: +49 (0) 211 / 860 41 335

Please include your name, address, and/or e-mail address contacting us.

Collection of personal information

Our Website is hosted by our headquarter in Japan. Toshiba collects your information in order to record, support and facilitate your use of this Website and to prevent unlawful use. There are certain areas of the Website where you are asked to provide us with personal information about yourself, such as when registering your details and products purchased, requesting a brochure or registering for a newsletter. When personal information is requested, website visitors are given a choice as to whether they would prefer to opt-out and for instance not receive any email from Toshiba. However, if you do not provide the registration information that we ask you to provide, you might not be able to use some of the Website services such as support services, for example. Similarly, if you choose to delete your registration information (pursuant to the mechanism set forth in "Updating your personal information") you may no longer be able to use some of the services offered on this Website.

When you use this Website, Toshiba may also collect certain information about your computer to facilitate, evaluate and verify your use of the Website and the provided services. Toshiba may log the following environmental variables: browser type, operating system, CPU speed, referring or exited web pages, click patterns and the session ID (a unique identifier assigned to the browser in connection to the Website). Toshiba only uses such information to measure traffic patterns on the Website and usage of the services provided thereon. We do not match such information with personal information held about you by Toshiba unless we have your consent, except as otherwise described in this Privacy Policy.

By using this Website you agree and acknowledge that your personal information collected through the Website or in connection with the services provided thereon may be transferred across national boundaries and collected, stored or processed by trusted agents of Toshiba within and outside the European Union such as web hosting providers, mail and email service providers and web analytic providers, to help facilitate Toshiba in providing certain functions of the Website. This does also apply to trusted third parties who are bound by contract not to use your personal information for their own purposes or provide it to any third parties.

In order to improve our services for you, we only work with trusted service providers. We ensure that the German and European safety regulations and technical standards regarding protection of your data by the service providers are met. We only work with service providers who agree by contract to guarantee observance of the German and European standards, and ensure this using standard contractual clauses pertaining to the transfer of personal information to processors established in third countries under Directive 95/46/EC of the European Parliament and Council in the respective valid version.

In order to reduce errors in our database, authenticate our users, prevent fraud and prevent abuse of this Website and the services provided thereon, we may on occasion supplement or correct the personal information you submit to us and your Internet Protocol (IP) address with information in our other databases or information from third-party sources.

Toshiba may also collect non-identifying statistical information to improve the Website and services, and provide users with a better experience. This information can also be used for statistical analyses.

Certain services may require you to use the most current version of such service. These services may also be offered in conjunction with other services, which you may or may not have already downloaded. Toshiba may automatically check to determine if you are using the most current version or possess the required other services. Toshiba can inform you by way of e-mail messages, pop-up boxes or similar mechanisms as to whether you need to upgrade, in order to use the service you have requested. During this process, an IP address identifying your computer and the product and service version may be sent to a web server. System profile information is not transmitted, however, nor are cookies used to store information.

Protection of your personal information

Except in the particular circumstances described in this Privacy Policy, Toshiba will not provide your personal information to other companies or organizations without your explicit consent. However, Toshiba may divulge your personal information when required by law, regulation, or litigation.

Your personal information collected on this Website resides on secure servers that only selected Toshiba personnel and contractors have access to via password.

Please note that any information you post to a guestbook, public bulletin board, blog or chat room which may be offered by Toshiba on this Website as an additional service, is available to all persons accessing this service. Your e-mail address and other personal information or content you might upload may also be publicly posted on such sites. The information you share, including your email address, would then be available to all persons accessing such community sites and such information may be read, collected or used by others for any purpose, including sending you unsolicited messages. Toshiba is not responsible for any information you elect to publicly submit on the Website or the use of such information by third parties.

Tracking, use of cookies, Adobe analytics, web beacons and similar tools

In order to improve the Website and the services provided thereon and to provide more convenient, relevant experiences to our customers, we and our agents may use "cookies", "web beacons" and similar devices to track your activities, e.g. the analytics service Adobe Analytics provided by Adobe Systems Software Ireland Ltd. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. A cookie functions as your identification card and enables Toshiba to record your passwords and preferences. A cookie cannot be executed as code or deliver viruses. A web beacon is a small transparent .gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. A similar tool may be used that may send data to a server when a set of user-initiated events occur such as for instance when the "Add to Cart" button is clicked. This tool is similar to a cookie. It tracks your visit and the data can only be read by the server that receives the data. It is different than a cookie in that it is not browser-based, may not function as an identification card and does not store any data on your computer.

While Toshiba uses cookies and similar tools to track your use of the Website and the services provided thereon and web servers automatically log the IP/Internet address of your computer, Toshiba does not generally use this information to identify you personally. Exceptions to this are noted in this Privacy Policy. If you expressly provide consent for the Website and/or services provided thereon to "remember" the unique identifier that you select when you register for various activities on the Website or service, that unique identifier will be stored as a persistent cookie on your computer and that unique identifier will be linked to your registration information. As a result, your navigation path around the Website and the services provided thereon will be tracked in identifiable form. Most browsers are initially set to accept cookies, and most services that include similar devices are typically initially activated to collect data. You can set your browser to notify you when you receive a cookie. This gives you the chance to decide whether or not to accept it. (Cookies are obligatory for some web pages that require authorization. Users choosing not to accept cookies or similar tools will probably not be able to access those pages or the related products and/or services.) Information about non-cookie tracking devices and their features, including disabling options, are contained in the information materials provided with such services or on website pages relating to such services.

We use Google AdWords Remarketing to advertise Toshiba across the internet, in particular Google Display Network. AdWords remarketing will display ads to you based on what parts of the Toshiba website you visited. To achieve this, the Website places a cookie in your web browser. This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is only used to indicate the following to other websites: “This person visited a particular page, so show them ads relating to that page.”

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from TOSHIBA, you can opt out in the following ways:

    Disable "Ads Personalization" in Google’s Ads Settings.

    Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative's opt-out page.

Personal Data collected: Cookie and Usage Data

Adobe Analytics

We use Adobe Analytics to collect information about how people use this site. We do this to make sure it is meeting user’s needs and to understand how we could do things better. Adobe Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.

The following cookies are set by Adobe Analytics:

‐ s_cc

‐ s_fid

‐ s_vi

‐ s_sq

Cookies are stored on your computer for this analysis. The information collected in this way is stored on servers, which could also be located in the United States of America. If you prevent the storage of cookies, you may not be able to fully use this Website. You can prevent cookies from being stored using your browser settings or by turning off anonymous Adobe Analytics cookies:

This Website uses Adobe Analytics (Omniture) with the settings "Before Geo-Lookup: Replace visitor’s last IP octet with 0" and "Obfuscate IP-Removed", which serves to shorten your IP address by removing the last octet and replacing it with a generic IP address, which can no longer be specifically allocated. Therefore, direct allocation to a person is not possible.

Third-party provider information Adobe Systems Software Ireland Limited, Ireland, 4–6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland;; Privacy policy:


We also use the services of the company Marketo KK -- Japan to improve our services for you.

Roppongi Hills Tower
6-10-1 Roppongi, Minato-ku
Tokyo 106-6134
Direct: +81.03.4510.2300
Fax: +81.03.4589.5102

Marketo is a web analysis service provider that uses cookies. The information about the way you use this Website created by the cookie is accessible by and stored on a server of our headquarter in Japan.

As the IP anonymization is activated on this Website, the Marketo system will first truncate your IP address in Member States of the European Union or in other state parties to the Agreement on the European Economic Area.

You can change your browser settings to prevent cookies from being stored; however, we draw your attention to the fact that, in these circumstances, you may find that you are unable to make full use of functions on the Website.

You can refuse the use of Marketo by clicking on the following link. An opt-out cookie will be installed on the computer, which prevents the future collection of your data when visiting this Website:

You can learn more about how Marketo guarantees the technical security of your information at and read their privacy policy at

Privacy Complaints

Toshiba takes its users' privacy concerns seriously. If you believe that Toshiba has not complied with this Privacy Policy with respect to your personal information, you may write to the Toshiba Data Protection Officer named above under "Updating your personal information".

In your letter, please describe in as much detail as possible the ways in which you believe that the Privacy Policy has not been complied with. We will investigate your complaint immediately and update your personal information and privacy preferences in Toshiba's records with the latest preference in a timely and accurate manner.


You also have a right to correct, block or delete this data. For inquiries, please contact the Toshiba Data Protection Officer named above.

Also, please note that Toshiba is not responsible for the content or privacy practices of third-party websites to which this Website, the services provided thereon or any other Toshiba website may link. You should review the privacy policy of such websites before using such sites.

To Top
·Before creating and producing designs and using, customers must also refer to and comply with the latest versions of all relevant TOSHIBA information and the instructions for the application that Product will be used with or for.