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About information presented in this cross reference

The information presented in this cross reference is based on TOSHIBA's selection criteria and should be treated as a suggestion only. Please carefully review the latest versions of all relevant information on the TOSHIBA products, including without limitation data sheets and validate all operating parameters of the TOSHIBA products to ensure that the suggested TOSHIBA products are truly compatible with your design and application.
Please note that this cross reference is based on TOSHIBA's estimate of compatibility with other manufacturers' products, based on other manufacturers' published data, at the time the data was collected.
TOSHIBA is not responsible for any incorrect or incomplete information. Information is subject to change at any time without notice.

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Will the data on my HDD be available after repair? Does Toshiba provide data recovery?

Toshiba does not provide any data recovery service, and your data will not be available after repair.

As for the repair process for Toshiba HDD, please refer to the pages of "Warranty Support" and "FAQ".  Where we handle the repair process for direct customers, Toshiba policy is to fully respect the confidentiality of your data. Therefore all data on any of drives will be rendered inaccessible as a result of the repair process. This serves to prevent misuse any of the data stored on your drive.

If you are in urgent need of the data on your defective drive, please contact specialized data recovery companies.