Part Number Search

Cross Reference Search

About information presented in this cross reference

The information presented in this cross reference is based on TOSHIBA's selection criteria and should be treated as a suggestion only. Please carefully review the latest versions of all relevant information on the TOSHIBA products, including without limitation data sheets and validate all operating parameters of the TOSHIBA products to ensure that the suggested TOSHIBA products are truly compatible with your design and application.
Please note that this cross reference is based on TOSHIBA's estimate of compatibility with other manufacturers' products, based on other manufacturers' published data, at the time the data was collected.
TOSHIBA is not responsible for any incorrect or incomplete information. Information is subject to change at any time without notice.

Keyword Search

Parametric Search

Stock Check & Purchase

Warranty & Support Europe

For TOSHIBA OEM and Distributor Customers

This site is for EU customers of Toshiba Electronics Europe (TEE) only and that purchased their drives directly from TEE.
If you are not located in the EU and purchased your drive from another Toshiba region, please contact your local Toshiba office.

Warranty Return

For Individual Customers

If you have a defective Toshiba Hard Disk Drive and you wish to claim for warranty, you have to distinguish between the two following possibilities:

1.If the Toshiba Storage Product was installed in another device (e.g. PC, laptop, Non-Toshiba branded external housing , MP3 player, etc.) when purchased, then it can only be repaired by the device manufacturer. Please contact the device manufacturer for information on the repair procedure.
2.If you bought the Toshiba Hard Disk Drive from a shop, then guarantee claims can only be made with the shop which sold you the drive. The contents of the guarantee comply with the legal regulations in the country, in which the product was purchased.

In Case of Toshiba Portable External Hard Disk Drives, please visit
http://www.toshiba.eu/innovation/generic/external_hard_drive_support_centre/

Toshiba does NOT provide a direct repair service for anyone other than our OEM customers. It is not possible to make claims directly to Toshiba in cases of possible defects. Therefore you should NEVER send a defective drive to Toshiba representatives, because they cannot process this type of transaction!

Please contact our Support Hotline if you need more information. 

00800-THOTLINE (84685463) 

Supported countries:

  Austria

  Belgium

  Denmark

  Finland

  France

  Germany

  Ireland

  Israel

  Italy

  Netherlands

  Norway

  Spain

  Sweden

  Switzerland

  United Kingdom

For all other countries: +49 (0) 1805-834373 (fee required)* 
*0,14 €/min. from the Deutsche Telekom landline network
(price may differ for calls from mobile networks)

This service is currently available from Monday to Friday from 09:00 to 18:00 (CET) / 08:00 to 17:00 (GMT) 

Contacts

A new window will open