This site is for EU customers of Toshiba Electronics Europe (TEE) only and that purchased their drives directly from TEE.
If you are not located in the EU and purchased your drive from another Toshiba region, please contact your local Toshiba office.
If you have a defective Toshiba Hard Disk Drive and you wish to claim for warranty, you have to distinguish between the two following possibilities:
1.If the Toshiba Storage Product was installed in another device (e.g. PC, laptop, Non-Toshiba branded external housing , MP3 player, etc.) when purchased, then it can only be repaired by the device manufacturer. Please contact the device manufacturer for information on the repair procedure.
2.If you bought the Toshiba Hard Disk Drive from a shop, then guarantee claims can only be made with the shop which sold you the drive. The contents of the guarantee comply with the legal regulations in the country, in which the product was purchased.
In Case of Toshiba Portable External Hard Disk Drives, please visit
Toshiba does NOT provide a direct repair service for anyone other than our OEM customers. It is not possible to make claims directly to Toshiba in cases of possible defects. Therefore you should NEVER send a defective drive to Toshiba representatives, because they cannot process this type of transaction!
Please contact our Support Hotline if you need more information.
For all other countries: +49 (0) 1805-834373 (fee required)*
*0,14 €/min. from the Deutsche Telekom landline network
(price may differ for calls from mobile networks)
This service is currently available from Monday to Friday from 09:00 to 18:00 (CET) / 08:00 to 17:00 (GMT)