If you have a defective Toshiba Storage Products(HDD) and you wish to file a warranty claim, you should distinguish between the three following possibilities:
1, If the Toshiba Storage Products was installed in another device (ex. PC, laptop, servers, etc.) when purchased, then it can only be repaired or supported by the device manufacturer or sales dealer of the said device. Please contact the device manufacturer for information on the repair procedure.
2,If you bought the Toshiba Storage Products from a shop, then guarantee (warranty) claims can only be made with the shop which sold you the drive. The contents of the guarantee (warranty) comply with the legal regulations in the country, in which the product was purchased.
3,In Case of Toshiba Consumer Storages (ex. CANVIO series), please contact the customer support services that are described in the manual.