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About information presented in this cross reference

The information presented in this cross reference is based on TOSHIBA's selection criteria and should be treated as a suggestion only. Please carefully review the latest versions of all relevant information on the TOSHIBA products, including without limitation data sheets and validate all operating parameters of the TOSHIBA products to ensure that the suggested TOSHIBA products are truly compatible with your design and application.
Please note that this cross reference is based on TOSHIBA's estimate of compatibility with other manufacturers' products, based on other manufacturers' published data, at the time the data was collected.
TOSHIBA is not responsible for any incorrect or incomplete information. Information is subject to change at any time without notice.

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Stock Check & Purchase

For TOSHIBA OEM and Distributor Customers

Please login to your Toshiba RMA account to check return drives and apply RFC number. This system applies to the areas under the jurisdiction of Toshiba Electronic Components Taiwan Corporation. Customers in other countries contact your local Toshiba Business Partners or sales office.

For Individual Customers


If you have a defective Toshiba Storage Products(HDD) and you wish to file a warranty claim, you should distinguish between the three following possibilities:

1, If the Toshiba Storage Products was installed in another device (ex. PC, laptop, servers, etc.) when purchased, then it can only be repaired or supported by the device manufacturer or sales dealer of the said device. Please contact the device manufacturer for information on the repair procedure.
2,If you bought the Toshiba Storage Products from a shop, then guarantee (warranty) claims can only be made with the shop which sold you the drive. The contents of the guarantee (warranty) comply with the legal regulations in the country, in which the product was purchased.
3,In Case of Toshiba Consumer Storages (ex. CANVIO series), please contact the customer support services that are described in the manual.

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