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About information presented in this cross reference

The information presented in this cross reference is based on TOSHIBA's selection criteria and should be treated as a suggestion only. Please carefully review the latest versions of all relevant information on the TOSHIBA products, including without limitation data sheets and validate all operating parameters of the TOSHIBA products to ensure that the suggested TOSHIBA products are truly compatible with your design and application.
Please note that this cross reference is based on TOSHIBA's estimate of compatibility with other manufacturers' products, based on other manufacturers' published data, at the time the data was collected.
TOSHIBA is not responsible for any incorrect or incomplete information. Information is subject to change at any time without notice.

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HDD Warranty & Support United States

Toshiba America Electronic Components, Inc. OEM and Distributor customers

This site is for U.S. customers of Toshiba America Electronic Corporation (TAEC) only and that purchased their Hard Disk drives directly from TAEC U.S..

If you are not located in the U.S. and purchased your Hard Disk drive from another Toshiba region you must contact your local Toshiba office.

Those U.S. customers or businesses that did not purchase their Hard Disk drives directly from TAEC must return the Hard Disk drives to the place of purchase.  They are not eligible for warranty support in the U.S.

To check the warranty of a Hard Disk drive or to obtain an RMA online or to check the status of an existing RMA.

Toshiba America Electronic Components, Inc. individual customers (end user)

There are several possible paths to follow to obtain the Warranty Support you need.

Please review the options below and choose the one that best describes your current situation.

  • If you are not sure that the Hard Disk drive is defective or you are in need of Technical Support to help determine the problem with the drive please go to – TAEC_SPBU_techhelp@taec.toshiba.com or phone 1-877-689-4899 option #2.

TAEC_SPBU_techhelp@taec.toshiba.com

  • If you purchased an internal / external Hard Disk drive from a retail store, from Toshiba Direct (online store) please go here.

Contact

  • If the Toshiba Hard Disk Drive came installed as a component within another device (such as but not limited to - a PC, Laptop, Server, etc.) then it must be returned to the manufacturer of the device.

    Your warranty is with the device manufacturer and not directly with Toshiba.

To check the warranty status of your Hard Disk drive, obtain an RMA # online or check the status of an existing RMA# please go here.

If the choices above do not adequately describe your current situation or if you are still unsure of how to proceed please contact the Warranty Service Center at  Taec_spbu_wty@taec.toshiba.com or phone  877-689-4899 option #1.

Warranty Information

Find out the details about your product's warranty.
Limited Warranty Guide

Product Warranty Period Chart

Replacement Program

The Replacement Program ensures that in the unlikely event of a product defect, Toshiba will replace that product within five to ten (5-10) business days. Certain restrictions apply.

Product Returns

If you own a Hard Disk Drive and are in need of an RMA, please submit your request utilizing the online RMA login. Optionally, an RMA can be requested by calling our Return Material Authorization (RMA) center at 1-877-689-4899 option #1. Available Monday-Friday (excluding holidays) 6 a.m. to 3 p.m. PST. Please read the Warranty Return Procedure for detailed information prior to submitting an online RMA.

HDD Warranty & Support Latin America

Toshiba America Electronic Components, Inc. OEM and Distributor customers

This is not an end user support site.

This site is only for Toshiba America Electronic Corporation (TAEC) customers in Latin America and those that purchased their Hard Disk drives directly from TAEC U.S..

If you are not currently located in Latin America and purchased your Hard Disk drive from another Toshiba region other than TAEC U.S. you must contact your local Toshiba office.

Those customers or businesses in Latin America that did not purchase their Hard Disk drives directly from TAEC U.S. must return the Hard Disk drives to the place of purchase. 

They are not eligible for warranty support in Latin America.

If you are an authorized customer of Toshiba America Electronic Components Inc. and need warranty support please select your location:

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