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Warranty Support

For TOSHIBA OEM and Distributor Customers

Warranty Return
Link to Warranty Return System of TDMT
Please login to your Toshiba RMA account to check return drives and apply RFC number. This system applies to the areas under the jurisdiction of Toshiba Digital Media Network Taiwan Corporation. 
Customers in other countries contact your local Toshiba Business Partners or sales office.

For Individual Customers

If you have a defective Toshiba Storage Products(SSD/SSHD/HDD) and you wish to file a warranty claim, you should distinguish between the three following possibilities:
  1. If the Toshiba Storage Products was installed in another device (ex. PC, laptop, servers, etc.) when purchased, then it can only be repaired or supported by the device manufacturer or sales dealer of the said device. Please contact the device manufacturer for information on the repair procedure. 
  2. If you bought the Toshiba Storage Products from a shop, then guarantee (warranty) claims can only be made with the shop which sold you the drive. The contents of the guarantee (warranty) comply with the legal regulations in the country, in which the product was purchased.
  3. In Case of Toshiba Consumer Storages (ex. CANVIO series), please contact the customer support services that are described in the manual.

Contacts

If you have any questions, click one of these links:

Technical queries
Questions about purchasing, sampling and IC reliability
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·Before creating and producing designs and using, customers must also refer to and comply with the latest versions of all relevant TOSHIBA information and the instructions for the application that Product will be used with or for.