This site is for EU customers of Toshiba Electronics Europe (TEE) only and that purchased their drives directly from TEE.
If you are not located in the EU and purchased your drive from another Toshiba region, please contact your local Toshiba office.
If you have a defective Toshiba Hard Disk Drive or Solid State Drive and you wish to claim for warranty, you have to distinguish between the two following possibilities:
In Case of Toshiba Portable External Hard Disk Drives, please visit http://www.toshiba.eu/innovation/generic/external_hard_drive_support_centre/
Toshiba does NOT provide a direct repair service for anyone other than our OEM customers. It is not possible to make claims directly to Toshiba in cases of possible defects. Therefore you should NEVER send a defective drive to Toshiba representatives, because they cannot process this type of transaction!
Please contact our Support Hotline if you need more information.
For all other countries: +49 (0) 1805-834373 (fee required)*
*0,14 €/min. from the Deutsche Telekom landline network
(price may differ for calls from mobile networks)
This service is currently available from Monday to Friday from 09:00 to 18:00 (CET) / 08:00 to 17:00 (GMT)