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Warranty & Support Europe

For TOSHIBA OEM and Distributor Customers

Warranty Return

This site is for EU customers of Toshiba Electronics Europe (TEE) only and that purchased their drives directly from TEE.

If you are not located in the EU and purchased your drive from another Toshiba region, please contact your local Toshiba office.

For Individual Customers

If you have a defective Toshiba Hard Disk Drive or Solid State Drive and you wish to claim for warranty, you have to distinguish between the two following possibilities: 

  1. If the Toshiba Storage Product was installed in another device (e.g. PC, laptop, Non-Toshiba branded external housing , MP3 player, etc.) when purchased, then it can only be repaired by the device manufacturer. Please contact the device manufacturer for information on the repair procedure.
  2. If you bought the Toshiba Hard Disk Drive from a shop, then guarantee claims can only be made with the shop which sold you the drive. The contents of the guarantee comply with the legal regulations in the country, in which the product was purchased.

In Case of Toshiba Portable External Hard Disk Drives, please visit http://www.toshiba.eu/innovation/generic/external_hard_drive_support_centre/ 

Toshiba does NOT provide a direct repair service for anyone other than our OEM customers. It is not possible to make claims directly to Toshiba in cases of possible defects. Therefore you should NEVER send a defective drive to Toshiba representatives, because they cannot process this type of transaction!

Please contact our Support Hotline if you need more information. 

00800-THOTLINE (84685463) 

Supported countries:

Austria

Austria

Belgium

Belgium

Denmark

Denmark

Finland

Finland

France

France

Germany

Germany

Ireland

Ireland

Israel

Israel

Italy

Italy

Netherlands

Netherlands

Norway

Norway

Spain

Spain

Sweden

Sweden

Switzerland

Switzerland

UnitedKingdom

United Kingdom

For all other countries: +49 (0) 1805-834373 (fee required)* 
*0,14 €/min. from the Deutsche Telekom landline network
(price may differ for calls from mobile networks)

This service is currently available from Monday to Friday from 09:00 to 18:00 (CET) / 08:00 to 17:00 (GMT) 

Contacts

If you have any queries, click one of these links:

Technical queries
Queries about purchasing, sampling and IC reliability
·Before creating and producing designs and using, customers must also refer to and comply with the latest versions of all relevant TOSHIBA information and the instructions for the application that Product will be used with or for.