Semiconductor – Quality / Reliability

Quality Policy

In accordance with the basic commitment of Toshiba Group based on respect for people, TOSHIBA ELECTRONIC DEVICES & STORAGE CORPORATION strictly conforms to the relevant laws and regulations and strives towards the concept of “Customer First”, providing high quality and safe products and services that perform as expected, and contributing to society.
To realize our Quality Policy, we put the following standards of conduct into practice.

1) We secure quality based on the customer standpoint.
2) We comply with related laws, regulations, and contracts and respect the rights of customers and third parties.
3) We continually improve the quality management system.
4) We strive for stronger technology to manufacture quality products through the participation of all departments and employees.
5) We aim for essential improvement by pursuing root causes and prevention by risk analysis.
6) We strive to provide information to customers for proper product use.

Quality Activity

The following quality strategies are used by Toshiba Electronic Devices & Storage Corporation (hereinafter referred to as “Toshiba”) in order to effectively promote its quality assurance activities for semiconductor products and improve product quality and reliability:

1. Integrate quality and reliability during the design phase (Designed-in Q & R)
The following steps are taken to integrate highly reliable technologies in the design phase:
1) Enhance DR/AT (Design Review/Approval Test).
2) Develop evaluation and analysis techniques in support of leading-edge technology.

2. Integrate quality and reliability in manufacturing processes (Built-in Q & R)
To integrate quality and reliability in processes by source management, we:
1) accumulate manufacturing know-how, including with our manufacturing subcontractors, and strive to improve processes through knowledge advancement and management review;
2) use the SPC (Statistical Process Control) method to continually improve quality; and
3) investigate the cause of failures through failure analysis, and provide feedback to the process.

3. Improve quality through failure detection and analysis improvement (Improvement)
To assure the quality of shipped products, we:
1) monitor product quality by initial quality inspection, manufacturing process data, and periodic reliability tests; and
2) continue to make efforts to improve analytical techniques in order to increase the probability of identifying causes of failure.

4. Total customer service (Customer satisfaction)
The following steps are taken to meet market quality requirements and improve customer satisfaction:
1) Actively feed back the various customer quality requirements to the manufacturing and design processes.
2) Provide sufficient information services.

Quality Assurance System

Toshiba makes every effort to understand customer needs and incorporate into product design the quality and reliability required by the conditions under which the products will be used by customers. In the design review (DR) phase, the products are checked by each department, paying due attention to factors such as product safety and product liability.

Quality Assurance System Chart for Semiconductor Products

Certification Information

Click on the name of the certified organization in the table below to display the registration certificate.

1. ISO9001 Certification Status

Name of Certified Organization

Certification Number Certificate Certification Body
Toshiba
Semiconductor & storage

Divisions

Semiconductor Division

01 100 084992 PDF(95KB) TUV
Rheinland

Operations

Himeji Semiconductor Operations (included in the certification scope of Semiconductor Division)

  -

Domestic
Affiliates

Operations

 

Iwate Operations, Japan Semiconductor Corporation 01 100 2134317 -
Oita Operations, Japan Semiconductor Corporation 01 100 2134317 -
Kaga Toshiba Electronics Company (included in the certification scope of Semiconductor Division)   -

Buzen Toshiba Electronics Corporation (included in the certification scope of Semiconductor Division)

  -
Overseas
Affiliates
Operations Toshiba Semiconductor (Thailand) Co., Ltd. (included in the certification scope of Semiconductor Division)   -
2. IATF16949 Certification Status (Scope of certification: IDM products)

Name of Certified Organization

Certification Number Certificate Certification Body
Toshiba
Semiconductor & storage

Operations

Himeji Semiconductor Operations

0424114 PDF(74KB) TUV Rheinland

Domestic
Affiliates

Operations

Iwate Operations, Japan Semiconductor Corporation 0442909 PDF(149KB)
Oita Operations, Japan Semiconductor Corporation 0444228 PDF(155KB)
Kaga Toshiba Electronics Company 0418724 PDF(74KB)
Buzen Toshiba Electronics Corporation 0425717 PDF(74KB)

Nogata Operations, Buzen Toshiba Electronics Corporation

0436818 PDF(336KB)
Overseas
Affiliates
Operations Toshiba Semiconductor (Thailand) Co., Ltd. 0425713 PDF(74KB)

Semiconductor – Quality / Reliability Information

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